Refund & Returns Policy – Big Asian Sky Shop

At Big Asian Sky Shop, we want you to be completely satisfied with your purchase. Our Refund & Returns Policy is designed to make the process simple, transparent, and hassle-free.

1. Returns

You can return products that are damaged, defective, or incorrect within 7 days of delivery. To be eligible for a return:

• The product must be unused, in its original packaging, and with all tags attached.
• You must provide the order number and reason for return when contacting our support team.

2. Refunds

Once your return is approved and we receive the product, we will process your refund within 3–5 business days. Refunds will be made to the original payment method used for the order.

3. Exchanges

If you wish to exchange a product for a different item, please contact our support team. We will guide you on how to exchange the product quickly and safely.

4. Damaged or Wrong Items

If your product arrives damaged or is not what you ordered, contact us immediately at:
Phone: 01875-247024
Website: https://bigasianskyshop.com
Facebook: https://www.facebook.com/bigasianskyshop

We will ensure a replacement, exchange, or refund is provided promptly.

5. Important Notes

• Certain products may not be eligible for return due to hygiene or safety reasons.
• Shipping charges for returns may apply if the return is not due to our error.
• Refunds are processed once the returned product is inspected and approved by our team.

At Big Asian Sky Shop, your satisfaction is our top priority. We strive to make your shopping experience safe, convenient, and worry-free.